Due to certain circumstances outside of my control, McFrugal has stayed off the warpath this week leaving me free to do as I please. It's been a nice respite; however, I started to look at the Direct TV situation as he was shoving Comcast brochures in my face daily (even though he was distracted and his heart really wasn't in it). I came around to his way of thinking and called Comcast. After listening to their offers, I decided to call Direct TV to see if they had anything comparable to offer an existing customer.
I explained to them that in this economy, new customers appear to be getting all of the really good offers leaving existing clients to question the pros and cons of customer loyalty. Ruth at Direct TV agreed with me and began to look over my account.
Over the course of ten minutes, she added a premium channel for free, gave me a free year of DVR service and somehow lopped $50/month off my bill. Sounds great, right?
At this time, the McFrugals are under contract and I would have to pay $20/month on the time remaining on the contract in order to terminate our service with them. I would also have to find out when I was going to have the time to watch the 27 Tivoed back episodes of
NCIS: Los Angeles that I haven't gotten to yet, but that's really not the point (though Chris O'Donnell has aged nicely and I find the show to be quite decent really). I decided, at this point, to ride out the remainder of my contract at the discounted rate.
I should have been happy for the discount, but I found myself getting really irate at a company that truly has that much discretionary room in my billing. Ruth said that existing customers were really in a good place because they could call and she could give discounts, but she couldn't do it if no one called her.
How inflated was my bill? And why didn't I call a year ago?
All of this frugality made McFrugal really happy, but made me completely furious because I inferred from my conversation with Ruth that loyal customers get screwed until they complain about it. I'm pretty sure that I don't want to do business with a company like that.
Meanwhile, I'm going to watch a buttload of
NCIS: Los Angeles in order to expedite the eradication of Direct TV from McFrugalshire.
The moral of this story is that if you are a loyal customer to any company, question them and find out what that company's competition is doing because there are deals to be had, people.
Oh, and if you're calling Direct TV? Ask for Ruth. Her logic is flawed and the savings might just make you mad, but she's got STARZ for free.